Privacy Policy

1. Introduction

Max Delta Ops (“MDO,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at maxdeltaops.com (the “Site”) or when you contact us or use our support and operations services. The Site and our online touchpoints are intended for use by individuals in their business or professional capacity as representatives of a company or organization, not for personal, family, or household purposes. Please read this policy carefully. By using the Site or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site or provide us with your information.

2. Information We Collect

We may collect the following categories of information:

• Information you provide. When you use our contact form, request support, or otherwise communicate with us, we may collect your name, email address, company or organization name, and the content of your message. We may also collect similar information when you engage with us for services under a separate agreement.
• Automatically collected information. When you access the Site, we and our service providers may automatically collect certain information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is typically collected through cookies and similar technologies (see Section 5).
• Information from third parties. We may receive information about you from third parties (e.g., payment processors or identity providers) when you use our services or when we perform operations on behalf of our clients, to the extent permitted by law and our agreements.

3. How We Use Your Information

We use the information we collect to: (a) respond to your inquiries and provide support; (b) operate, maintain, and improve the Site and our services; (c) send you administrative or transactional communications (e.g., confirmations, updates); (d) comply with legal obligations and protect our rights; (e) prevent fraud and enhance security; and (f) as otherwise described at the time of collection or with your consent. We do not sell your personal information. We may use de-identified or aggregated data for analytics and improvement purposes.

4. Legal Basis for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following bases: (a) performance of a contract or steps at your request before entering into a contract; (b) our legitimate interests (e.g., operating the Site, providing support, improving our services), where not overridden by your rights; (c) compliance with legal obligations; and (d) your consent where we have asked for it. You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

5. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., local storage) to remember your preferences (such as theme choice), to understand how the Site is used, and to improve performance. Essential cookies are necessary for the Site to function. We may also use analytics cookies to collect information about how visitors use the Site; this information is aggregated and does not personally identify you unless combined with other data. You can control or disable cookies through your browser settings; note that disabling certain cookies may affect Site functionality.

6. Disclosure of Your Information

We may share your information: (a) with service providers who perform services on our behalf (e.g., hosting, analytics, email delivery), under contractual obligations to protect your information; (b) with our affiliates, subject to this Privacy Policy; (c) in connection with a merger, acquisition, or sale of assets, with notice to you where required; (d) to comply with law, court order, or government request, or to protect the rights, property, or safety of MDO, our users, or others; and (e) with your consent or at your direction. We do not sell or rent your personal information to third parties for their marketing purposes.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact and support communications are typically retained for a period that allows us to resolve inquiries and maintain business records; you may request deletion of your personal data as described in Section 8. When we no longer need your information, we will securely delete or anonymize it where feasible.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — to request a copy of the personal data we hold about you.
• Correction — to request correction of inaccurate or incomplete data.
• Deletion — to request deletion of your personal data, subject to legal exceptions.
• Portability — to receive your data in a structured, commonly used format (where applicable).
• Restriction or objection — to restrict or object to certain processing (e.g., for direct marketing or where we rely on legitimate interests).
• Withdraw consent — where processing is based on consent.
• Complaint — to lodge a complaint with a supervisory authority in your country.

To exercise these rights, please contact us using the contact or support options on the Site. We will respond within the timeframes required by applicable law. Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of “sale” or “sharing”; we do not sell personal information as defined under the CCPA.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting, encryption where appropriate, and access controls. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security but we work to maintain high standards.

10. Children

The Site and our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will take steps to delete such information.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ. When we transfer personal data from the EEA or UK to other countries, we implement appropriate safeguards (e.g., standard contractual clauses or other mechanisms approved by relevant authorities) to ensure your data receives an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the date of the last update, and the updated policy will be effective as soon as it is posted. For changes that materially affect how we process the limited personal information we collect via the Site, we will update this Policy accordingly and comply with any additional notice or consent requirements under applicable law, which may include providing prominent notice on the Site or contacting you directly where appropriate. Your continued use of the Site after the updated policy is posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us via the contact form or support options available on the Site.